Telehealth Patient Satisfaction High Following COVID-19

iStock-1194078034.jpg

The COVID-19 pandemic has certainly shined a spotlight onto the value of telehealth, and now it is also receiving high patient satisfaction ratings.

According to the new J.D. Power 2020 US Telehealth Satisfaction Study, the customer satisfaction score for telehealth services is 860 (on a 1,000-point scale), which is among the highest of all healthcare, insurance and financial services industry studies conducted by J.D. Power.

Though, the study also highlighted how barriers to telehealth use still exist, which include limited services, “confusing” technology requirements, and lack of awareness of cost.   

One of the core ways to help further optimize telehealth use is through EHR integration. According to this recent EHR Intelligence article, integrating telehealth into an EHR system can help providers improve clinical workflows, and reduce clinician burnout.

In addition, enhancing overall data interoperability in this expanded telehealth world can also drive better patient satisfaction, and improve overall care outcomes.

Along these lines, RosettaHealth recently announced the launch of its Telehealth Express solution, which offers the fastest and easiest way to integrate clinical data with today’s evolving telehealth solutions.

Unlike other solutions that typically take 16-18 weeks – and have announced rapid two-week implementations – RosettaHealth’s Telehealth Express can have vendors connected in days. 

Here are some key benefits of this solution:

  • Clinical Data from Anywhere: RosettaHealth's platform seamlessly connects with any HIT system providing you with your patients’ latest clinical records. 

  • Zero Friction, Zero Footprint: RosettaHealth manages all of the complexity of acquiring patient data with its cloud-based platform. 

  • Nearly Instant Integration: Telehealth vendors can be operational in days with RosettaHealth’s wide area of integrations options including VPN, IHE, REST API, XDR, SMTP, and even custom protocols.

As telehealth vendors make the journey to ensure the long-term viability of their solutions, it is now possible to integrate with hospital and health system customers’ care systems, and effectively share clinical data in the fastest possible ways.

Please click here to learn more about how RosettaHealth can help enhance your telehealth offerings.

RosettaHealth can assist with any health information challenges you might have, book a free consultation with one of our interoperability experts.


RosettaHealth