Telehealth Enhances Overall Patient Experience
IThe last week in April marks Patient Experience Week, which celebrates healthcare staff who go above-and-beyond to positively impact patient experience every day.
In addition to focusing on how patient experience benefits patients themselves, it also helps hospitals improve their financial performance by strengthening customer loyalty, building reputation and brand, and boosting utilization of services through increased referrals to family and friends.
A foundational element of boosting patient experience is telehealth.
According to Wolters Klumer, patients are drawn to telehealth because it tends to be quicker and more convenient for non-emergency healthcare concerns, and in some cases, offers care at a lower cost.
However, there are some fundamental challenges that patients face, which include technical issues accessing the camera on their laptop or not downloading the telehealth app properly.
In addition, patients want their virtual care to be integrated with their existing healthcare services and medical records – to enhance care coordination and the overall experience.
Also, a patient’s medical history should be easily shared among multiple providers, even if they use different systems. For telehealth providers, this means integrating solutions that enable the seamless access and sharing of medical records.
Last month, RosettaHealth launched GetPatientRecords, which simplifies access to electronic medical records anywhere in the nation through a very simple integration.
The new solution provides instant and secure access to vital patient information without the need for manual processes or individual interfaces to Electronic Health Records (EHR) or heavy HIT systems. GetPatientRecords enables very simple patient queries using just patient names and geographic areas – removing many of the hurdles for effective health data exchange.
Leveraging RosettaHealth’s intuitive FHIR API, the new platform also seamlessly connects to national networks such as CareQuality, eHealth Exchange, and Commonwell.
Telehealth is a critical component for enhancing the patient experience.
As such, now’s the time for telehealth providers to leverage key solutions that enable the seamless sharing of patient data, to ultimately put virtual care at the center of the care continuum.
Click here to learn more about GetPatientRecords.
RosettaHealth can assist with any health information challenges you might have, book a free consultation with one of our interoperability experts.